Terms of Service

Last updated: 30 July 2026

These terms apply to the awansystem.com website and to the services provided by Awan Systems, a trading name operated by CV Rhesma Pintu Anugerah, Gading Serpong, Tangerang, Indonesia (“Awan”, “we”, “us”). Individual engagements are also governed by the written proposal and service agreement signed with the client, which takes precedence over these terms where the two differ.

Our services

We design, build, and operate custom software and AI systems for business clients, including assistants that respond to customer enquiries on business messaging channels, lead capture and follow-up tooling, and reporting. The scope, price, and duration of any engagement are set out in the proposal agreed with that client.

Client responsibilities

• Accuracy of source material. Systems answer using the material the client approves. The client is responsible for that material being correct and current.
• Consent and lawful use. The client is responsible for having the right to message their own customers, and for complying with the rules of any messaging platform they use.
• Account access. Where a client connects their own messaging or business accounts, they are responsible for keeping their credentials and devices secure.
• Human oversight. Automated systems are a tool, not a replacement for the client’s judgement. The client remains responsible for what their business communicates.

Acceptable use

Our systems may not be used to send unsolicited bulk messages, to contact people who have not consented to be contacted, to impersonate another person or business, or for any unlawful purpose. We may suspend a system immediately if we believe it is being used in one of these ways, or if a messaging platform requires us to.

Third-party platforms

Parts of our services depend on third-party platforms, including messaging providers and AI model providers. Those platforms set their own rules, pricing, and availability, and may change or withdraw them. We are not responsible for a third-party platform restricting, suspending, or pricing a client’s account, though we will help the client respond where we reasonably can.

Fees

Fees, billing frequency, and notice periods are set out in the client’s proposal. Charges billed directly to a client by a third-party platform — for example, per-conversation messaging fees — are separate from our fees and are the client’s responsibility unless the proposal states otherwise.

Intellectual property

The client keeps ownership of the business material, data, and content they provide. We keep ownership of our own underlying tools, templates, and methods. On full payment, the client receives the right to use the system we built for them for their business, as described in their proposal.

No warranty of uninterrupted or error-free operation

We build and test systems carefully, and we test against real cases before a system speaks to a customer. We do not warrant that a system will be uninterrupted or free of errors, or that a third-party platform will remain available. Services are otherwise provided as described in the client’s proposal.

Limitation of liability

To the extent permitted by law, our total liability arising out of an engagement is limited to the fees paid by that client to us in the three months before the event giving rise to the claim, and we are not liable for indirect or consequential loss, including lost profits or lost business opportunities.

Ending an engagement

Either party may end an engagement in line with the notice period in the proposal. On termination we will stop operating the system, and will return or delete client data as described in our Privacy Policy. Where a client has connected their own messaging account, disconnecting it is an action the client performs on their own device.

Governing law

These terms are governed by the laws of the Republic of Indonesia, and the courts of Indonesia have jurisdiction over any dispute arising from them.

Contact

Questions about these terms can be sent to ezell@awansystem.com.