Data Deletion Instructions

Last updated: 30 July 2026

This page explains how to ask Awan Systems to delete data we hold, what we delete, and how long it takes. It applies to our website, the systems we build and operate for client businesses, and any data we receive through Meta or WhatsApp when a client connects their business messaging account to us.

What data we hold

• Business contact details — name, business name, email address, and phone number for the people we deal with at client and prospective client businesses.
• Client business material — the approved answers, price lists, schedules, and documents a client asks us to build their system from.
• Messaging data, held on behalf of a client — where we operate a messaging assistant, the messages sent to and from that client’s business messaging account, together with the sender’s phone number and display name, and a log of handovers to a human.
• Meta account identifiers — where a client connects their WhatsApp Business Account through us, the account and phone number identifiers Meta returns so that we can route their messages.

How to request deletion

Email ezell@awansystem.com with the subject line Data deletion request, and include:

• The business name the data relates to.
• The phone number or email address the data is associated with, so we can find it.
• Whether you want everything deleted, or only a specific part.

You do not need an account with us to make a request, and there is no charge.

What we delete

On a verified request we delete:

• Conversation logs and message content held for that business.
• Phone numbers, display names, and contact records.
• Stored business material provided to build or operate the system.
• Meta and WhatsApp account identifiers we hold for the connection.
• Enquiry correspondence, where you ask us to remove it.

What we cannot delete

• Data held inside Meta’s own systems. Messages and account records stored by WhatsApp or Meta are controlled by Meta, not by us. To remove those, contact Meta directly or delete the WhatsApp Business account from the app on the handset.
• Records we are legally required to keep, such as invoices and accounting records. These are retained for the period required by Indonesian law and are not used for any other purpose.
• Data belonging to one of our clients, when the request comes from someone else. If your information sits inside a system we operate for a client, that client decides. We will pass your request to them and tell you who they are so you can contact them directly.

How long it takes

We acknowledge every request within 7 days and complete deletion within 30 days of verifying it. If a request will take longer — for example because it must be passed to the client who controls the data — we will tell you within those 7 days and explain why. We confirm in writing once deletion is done.

Deletion when an engagement ends

When a client engagement ends we stop operating the system and delete or return that client’s data within a reasonable period, without needing a separate request. Disconnecting a WhatsApp number from our systems is an action the client performs on their own device, described in our Terms of Service.

Contact

Questions about this process can be sent to ezell@awansystem.com, or by post to CV Rhesma Pintu Anugerah, Gading Serpong, Tangerang, Indonesia. See our Privacy Policy for how we handle personal information generally.