Your customers are messaging. Someone should answer.
Awan builds custom AI systems for small and mid-sized businesses — assistants that answer customer enquiries on WhatsApp, capture the leads you are losing, and report on what is working. Built around how your business actually runs, on a monthly retainer.
What we build
Systems that handle the repetitive work, not your judgement
Most businesses do not need artificial intelligence. They need the same forty questions answered without a person retyping the answer each time, and they need to stop losing enquiries after hours. That is what we build.
Customer messaging assistants
Answers the questions you get fifty times a week — opening hours, prices, availability, how to enrol — using answers you have approved, and nothing else. When it cannot answer, or the customer asks for a person, it hands the conversation to your team instead of guessing.
Lead capture and follow-up
Every enquiry logged the moment it arrives, with the follow-up scheduled before anyone forgets. The leads that used to go cold between Friday evening and Monday morning stop going cold.
Reporting you will actually read
Your own numbers, pulled together into a monthly report that says what changed and what it cost. No dashboard nobody opens.
How it works
Four steps, and you can stop after any of them
Diagnose
We interview you about how the business actually runs — not how the org chart says it runs — and map where enquiries, hours, and money leak out.
Propose
You get a ranked shortlist of systems worth building, each one scored and written up as a single page: what it does, what it costs, what it saves. You choose.
Build
We build the system you picked and test it against your real cases before it ever speaks to a customer. You sign off on a written checklist, not a demo.
Run
Monthly retainer. We maintain it, improve it as your business changes, and report on what it is doing. No lock-in contract.
How we build
Three rules we do not bend
It never invents an answer
Every answer comes from material you approved. Asked something outside that, the system says it does not know and offers a human — because a confident wrong answer costs more than no answer.
A person is always one message away
Handover is built in from the first version. Customers who want a human get one, and your team sees the full conversation that led there.
Built for your business, not a template
We start from your enquiries, your pricing, your schedule. That is why it takes a diagnosis before a build, and why we will tell you when a system is not worth building.
Messaging integrations
We connect your systems to the channels your customers use
Most of our clients talk to their customers on WhatsApp, so that is usually where their system lives. We handle the technical side of connecting a business messaging account, keeping the business profile, team, and existing conversations intact — the business keeps using their phone exactly as before, while the system works alongside them. Message content is processed to produce a reply and is never sold, resold, or used for advertising.
Contact
Tell us where the time goes
Describe what your team spends its week answering. If we do not think a system is worth building for you, we will say so — that conversation costs nothing.