Privacy Policy
Last updated: 30 July 2026
Awan Systems is a trading name operated by CV Rhesma Pintu Anugerah, Gading Serpong, Tangerang, Indonesia (“Awan”, “we”, “us”). This policy explains what personal information we handle, why, and what choices you have. It covers our website, our communications with prospective and current clients, and the systems we build and operate for client businesses.
Two roles we act in
We handle personal information in two distinct roles, and different rules apply to each.
- As a controller — for information about our own website visitors and the people we deal with at client and prospective client businesses. We decide how this information is used.
- As a processor — for information inside the systems we build and run for a client, including messages exchanged between that client and their own customers. The client decides how that information is used; we act on their instructions.
Information we collect
- Contact details you give us — name, business name, email address, phone number, and anything else you include when you email us or discuss a project.
- Website usage — our website is a static site and does not use advertising or tracking cookies. Our hosting provider records standard server logs, including IP address, browser type, and pages requested, for security and reliability.
- Client business data — the material a client asks us to build a system from, such as approved answers, price lists, schedules, and business documents.
- Message data, on behalf of clients — where a client asks us to operate a messaging assistant, the system processes the messages sent to and from that client’s business messaging account, along with the sender’s phone number and display name, in order to produce a reply, escalate to a human, or record the conversation for the client.
How we use information
- To respond to enquiries and provide proposals.
- To build, operate, maintain, and improve the systems a client has engaged us to run.
- To generate reports for the client whose system it is.
- To keep systems secure, diagnose faults, and prevent abuse.
- To meet our legal, tax, and accounting obligations.
What we do not do
- We do not sell or rent personal information to anyone.
- We do not use message content for advertising, and we do not use one client’s data to serve another client.
- We do not send marketing messages to a client’s customers unless that client has instructed us to and is responsible for having the necessary consent.
Who we share information with
We share information only with service providers that are necessary to deliver our services, and only to the extent required:
- Messaging platforms — where a system runs on a business messaging channel, messages pass through that platform’s infrastructure (for example, Meta Platforms, Inc. for WhatsApp), subject to that platform’s own terms and privacy policy.
- AI model providers — message content may be sent to a third-party AI provider (for example, Anthropic) solely to generate a reply.
- Hosting and infrastructure providers — for running websites, servers, and storage.
- Authorities — where we are legally required to disclose information.
Retention
We keep conversation logs and client business data for as long as we operate the system for that client, and delete or return it within a reasonable period after the engagement ends, unless we are required to keep it longer by law. Enquiry correspondence is kept for as long as it is useful for our business records.
Security
We restrict access to client systems and data to the people who need it to do the work, keep credentials in access-controlled storage, and use reputable infrastructure providers. No system is perfectly secure, but we take reasonable steps appropriate to the sensitivity of the information we hold.
Your rights
You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. If your information sits inside a system we operate for one of our clients, we will refer your request to that client, since it is their data and their decision — we will tell you who they are so you can contact them directly.
Children
Our services are provided to businesses and are not directed at children. Where a client’s business involves families, any information about a child is provided by, and remains the responsibility of, that client.
Changes
We may update this policy as our services change. The date at the top of this page shows when it was last revised.
Contact
Questions about this policy, or a request about your information, can be sent to ezell@awansystem.com, or by post to CV Rhesma Pintu Anugerah, Gading Serpong, Tangerang, Indonesia.